Audi 100/A6

1990-1997 of release

Repair and car operation

With what we happen? And how it is correct to behave not to appear for nothing in all senses?

Look from car-care center

Workers of workshops characterize the most typical clients and express to them the relation differently. Obobshchenno a picture looks so.

The client - "fop". Comes by the car which has been covered by various "lotions" and "gadgets": additional headlights, stoplights, spoilers, active aerials etc. The impression that the main knots of its car not the motor and a transmission, and the tape recorder with columns is made. Masters of such clients do not love. As a rule, they are not capable to estimate all work spent for repair of a subject of their desire, but are ready to carp at trifling scratch which allegedly was not earlier.

The complete antithesis of fops – "hard workers". These are people, for which car not simply the movement mechanism, and a subsistence. These generally address to service services for performance of those works which cannot make in the absence of the special tool or possibilities. They do not pay attention to minor defects of type of a poskripyvaniye of new spherical support, but are quite capable to make the real scandal if it will become clear that, say, to sealing of a cover of a head of the block applied white silicone hermetic, instead of the red high-temperature.

"Rationalizers". Their cars are supplied with additional filters, electronic proof-readers, omagnichivatel of gasoline, electric systems of protection of a body from corrosion, "fancy" candles. Having addressed to service services with the begun to knock engine demanding major maintenance, such clients sincerely are surprised to that, appears, despite all the aspect modifiers which they regularly filled in in the motor, needed to be changed oil after all. Masters of the such do not respect.

Cars of the "equestrians" who have got used on the car only to go very difficult under repair. Treating visit to car-care center as to visit of the dentist (to go when absolutely will press), they start small diseases to such an extent that the car is simpler for throwing out, than all him to treat. By such cars and nuts it is easier not to turn on, and at once to cut off "Bulgarian". These with interest learn that the torn boot of the CV JOINT in a month leads to replacement of all knot.

In the early spring in workshops there are "careless snowdrops", a version of same "equestrians". In their eyes a mute question: "Why even last autumn the car quickly ran, and now creaks, how an ungreased cart, speeds are not switched, and the engine is badly got?" They cannot understand that if the car not to preserve, many details of its suspension bracket, the engine and a body from long parking under snow spoil more than from daily trips.

Special category – the female drivers. By their cars all procedural works, the engine pure, as a rule, are regularly performed, cars are well-groomed. It is difficult to women to estimate real danger of any scratch or knock, and they address in workshops in each occasion. Sometimes on trifles such as replacement of the burned-down safety lock. Their cars do not deliver to mechanics of big efforts, but real masters glance at them haughtily.

In general, as it is easy to guess, employees of car-care center treat practically all the clients (in soul precisely!) haughtily and scornful it is indulgent. And not only at us. It speaks, probably, perception psychology: "They go for a drive, and we to them sanochka carry". There is even a saying: "The driver – only laying between a wheel and a seat which should be changed first of all". Rich and not so, "teapots" and "know-it-alls", quick-tempered, as gunpowder, and quiet, as tanks, – all of us outside of love and deep respect of those who twists to us nuts. Then whom if do not love then respect the master to whom most qualitatively and diligently they carry out repair?

Most successfully, judging by our supervision, masters have relations with those who knows specifics of car repairs and represents, at least in general as as it is necessary to do. Thus such person is not obliged itself to be able "to twist a nut", but his knowledge and representations quite will suffice to understand, why it was necessary to make that, instead of another, than is caused derogation from a rule and the accepted canon, and, the main thing, to it is difficult to rub points. He can always forgive an oversight or a mistake, but is capable to claim strictly for hack-work. He always knows, that wants, and is able to achieve it. Well, and if those skills are not present, how there is no desire (forces, time) to penetrate into specifics of repair, considering, what the car was bought not for this purpose? Then it is necessary to choose such firm car-care center where quality is guaranteed by its high reputation and rigid control from the management. But at us conversation now not about it.

How to behave

The councils given below will help to avoid the characteristic mistakes influencing workmanship of works and their price.

It is necessary to be prepared for visit of car-care center. Wash the car. Especially in places of planned repair. Clean from it all superfluous. Disconnect the alarm system and screw together confidential nuts, having put them on a foreground. Cover seats with old covers, a pure rag or polyethylene. Some leave in a visible place a small bottle of mineral water. It you show respect for people which will be engaged in your car.

Try to facilitate carrying out future works in every possible way. If in the car there is an additional electric equipment (electrolifts, additions to ignition system, etc.), leave their schemes or prevent about their existence.

Be going to explain clearly those defects which should be eliminated, and ask to check at you work of those knots which are subject to repair. Do not make the diagnosis and the more so do not give categorical recommendations. If you, for example, tell "pull a chain", having heard that it rustles, to you it is simply tense. And in some days the uspokoitel will collapse and all head of the cylinder will fail, for example. Ask the master most to listen to the engine (to look at a suspension bracket) and solve together, it is necessary to replace what details surely and what to repair.

Coordinate here the list of replaced elements and stipulate, who gets them. If service takes up responsibility for quality (especially difficult) details, it is better to charge their purchases to it even if it is a little will raise the price of repair. Buying details, choose the best from this that is available. Do not save on trifles – nuts, percussion caps, boots, "elastic bands" and in general all disposable details. Their replacement not only increases quality of repair, but also sharply simplifies it, and at the same time and cheers up to those who directly repairs.

If you have no idea of how this or that malfunction is eliminated, be not too lazy, open the instruction or a grant on repair and at least in general penetrate into the main point. It will add to you authority on eyes of the mechanic, will force to work it more carefully, and to you – to supervise a course of works.

If there is a possibility and desire, be present at repair or at least regularly inquire about its course. In the course of work there are many small questions: to do – not to do, change – not to change. It is better, if they decide at once. Besides, defects which then it will be very difficult to eliminate are opened, and at present – it is possible. For example, when change a wing or the back panel, the unattractive picture of corrosion of elements surrounding them opens (even at new cars), it is easy to eliminate it on a course, but coordination with the customer as demands additional expenses from his party is necessary.

Watch work unostentatiously, be not above soul. Search and elimination of many "individual" malfunctions occurs a trial and error method, and nobody would like, that someone saw that he is mistaken. At the same time be ready to answer arising questions or something to explain to the master. He knows the car in general, and you – behavior and background of this copy. Besides, only you know, what type of oil is filled in in the engine and what polyrole was used.

Try to supervise quality of works step by step. The minor body defect which has not been stipulated in initial accounting, it is much simpler to eliminate to a first coat, than after painting.

Stipulate at once a warranty period, an order of presentation of claims. Especially many questions arise on quality of coloring. GOST on this type of works allows light shagreen leather, existence of a small sornost, but does not allow потеков some paint. Our council – do not demand very smooth surface. She is easy for receiving, having put the thinnest paint coat. Besides, in this case will not arise потеков whereas the light shagreen leather testifying to a thick layer, it is possible заполировать, and existence small потека even in an imperceptible place will allow to reduce size of payment for work essentially.

Nothing happens eternal, but you for certain will not arrange, if, say, paint облезет right after the expiration of this guarantee. Therefore it is better, if you buy expendables and some specific means which can not be in a workshop of the average level (having consulted to those who with them will work). For example, if by your car sometime used a silicone polyrole, get special means for its removal. Some polyroles containing teflon, do not act in film anything, and it is necessary to delete all paint with a special smyvka. Anticorrosive soil get only the best quality, it is desirable two-componental epoksidny about which it is known that they maintain the test of a salt fog. The difference in the price of 50-70 thousand rubles for liter will pay off repeatedly and very quickly (do not confuse only them to painting soil!) . On bank at least it should be written that they are applied to pure metal and possess anticorrosive properties.

Having addressed in a workshop the first time, think that visit here for certain will be not the last. Therefore take care, that the following repair delivered to mechanics even less inconveniences: ask the master before final assembly сбрызнуть carving and other connections any silicone spray-greasing. It, as well as universal liquid of the VD-40 type, it is better to have in a luggage carrier.

Do not bargain after to you called the final price, but before ask to make detailed accounting with types of separate works and their cost. Here she can be discussed in detail to eliminate double payment for the same work. For example, if it is required to replace brake shoes and the brake cylinder, it is impossible to summarize automatically quotations of these works as for cylinder replacement already it is required to remove a wheel, a brake drum and other.

And the last. Do not try to put to the master in gratitude tip, and furthermore – a vodka bottle. So it was accepted, when its salary made 5–6 percent of that you paid in cash desk. Today its earnings together with awards and other payments appear more than a half of the sum paid by you. Find other possibilities to show to it the respect and appreciation. For example, present the exclusive souvenir, expensive book, a unique key or something something like that.